Eventually everything connects - people, ideas, objects. The quality of the connections is the key to quality per se. ---- Charles Eames

Harsh words

Never speak harsh words For they will rebound upon you. Angry words hurt And the hurt rebounds. Like a broken gong.

by results

Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes. — Peter Drucker

Total Quality

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships. — Stephen Covey